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Frequently Asked Questions

Background checks

· What services does CBI provide for conducting criminal history checks?

· What information does a criminal history check consist of?

· Will the CBI criminal history check provide information on warrants?

· What is the benefit of using the on-line service?

· What type of payment is required to do a criminal history check?

· What criteria will be needed to conduct a criminal background check?

Inaccurate information on report

· What if the information provided is inaccurate?

Dispositions

· Why does my report show "disposition unknown"?

· How do I read dispositions?

· How do I research dispositions?

Victim of misidentification

· What if I am a Victim of Misidentification?

Privacy and Membership Information

· Can an individual run a background check without setting up an account?

· How can an individual run a background check if they do not have a credit card?

· What is the benefit of setting up an account?

· How do I set up an account?

· What if I've forgotten my password?

· After I've registered, can I change my billing information?

· Are you going to sell my personal information?

· Is there a sign-up fee?

· Disclaimer